FAQ
Sustainability
At Astra Lumiere, we minimise waste by creating luxury that lasts. Our jewellery is designed to be waterproof, affordable and durable, ensuring you can enjoy timeless pieces without constant replacement. By focusing on lasting quality and keeping our collection affordable, we reduce the need for fast-fashion alternatives and help make sustainable choices more accessible.
What types of jewellery does Astra Lumiere offer?
Our jewellery is made from gold-plated stainless steel, designed to be as resilient as it is beautiful. It’s built for everyday wear, and it's waterproof —so you don’t have to worry about taking it off. Whether you’re at work, out with friends, or just enjoying some downtime, Astra Lumiere’s pieces are made to stay as brilliant as the day you first put them on. Durable, stylish, and meaningful, our jewellery is made to last and be a constant part of your life.
Our Jewellery is more than just an accessory—each piece tells a story.
How can I ensure the longevity of my jewellery?
To keep your Astra Lumiere jewellery looking its best, it’s important to protect it from harsh chemicals, constant moisture, and extreme temperatures. For everyday care, simply wipe your pieces with a soft cloth to maintain their shine. When you’re not wearing your jewellery, store it in a cool, dry place to prevent damage. With just a little care, your jewellery will stay as beautiful as the day you got it.
What is the return policy for items purchased from Astra Lumiere?
Astra Lumiere has a 30-day return policy. Customers can request a return within 30 days of receiving their item.
How do I initiate a return or exchange?
To initiate a return, please contact us at info@astralumiere.com. If your return is accepted, we will provide you with a return shipping label and instructions explaining how to send us your package. For exchanges, it is recommended to return the original item and make a separate purchase for the new item.
What should I do if my item arrives damaged or defective?
If your item is defective, damaged, or if you receive the wrong item, please contact us immediately. We will always resolve the issue as soon as possible.
Do you ship internationally?
Astra Lumiere offers international shipping. However, shipping times and costs may vary depending on the destination. Please check our shipping options at checkout for more detailed information regarding international orders.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you. If approved, refunds will be processed to your original payment method within 10 working days. Please note that it may take additional time for your bank or credit card company to post the refund.
What if I need to cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will assist you with the cancellation. Once an order has been shipped, it will need to go through the return process.